Easy Ordering Information

Unable to Open or Download your Order Form? Please call us Monday thru Friday 8:00 AM to 5:00 PM Eastern time at: 1-800-731-6229  We will mail or e-mail one to you.  The form is available in Adobe Acrobat [*.pdf] or in printed hard copy.   Note about printing the form: Our order form uses narrow margins in order to fit on a single page. If your print control program warns about printing outside the printable area, skip past the warning and go ahead with printing the page. If your form still doesn't print right please request a form.

Payment: Pay as suits you best � by check, money order, or charge it to your MasterCard, Visa, or American Express card. All payments must be in U.S funds.. If your currency is other than US, your credit card issuer will convert your currency. COD's are accepted to business addresses only, and are subject to additional COD charges.

Open Account: Open account is available to electric utilities and cooperatives, well-known institutions, organizations with
Dun & Bradstreet ratings of "Good" or higher, federal, state, and local governments, and to firms
having a credit history with us. Terms are net 30 days.

In a Hurry? Call us Monday thru Friday 8:00 AM to 5:00 PM Eastern time at 1-800-731-6229. We will answer your questions and expedite your order as best we can. A next-day AM delivery option is possible for customers ordering early in the day (8:00 to 11:30 AM Eastern time).

Sales Tax: Pennsylvania residents please add 6% sales tax on all goods purchased, including shipping charges. Pennsylvania tax-exempt orders must include tax waiver documentation, if not already on file with us. Out-of-state customers pay no tax unless goods are picked up or delivered in Pennsylvania.

Overpayment: We automatically refund any overpayment.

Shipping: We normally ship via FedEx to all 50 states and Canada. FedEx deliveries require a street address. More distant deliveries are usually via the postal system. Please advise if you have a preferred carrier. Frequently we have to ship an order in two or more packages. If you receive a partial delivery, wait before you report a shortage. Chances are the balance will arrive soon. Shipments exceeding 200 lbs. (actual, not oversize lbs.) qualify for freight discounts. Please call us for these special rates.

Drop shipments: If you intend to re-ship products to your recipients, we can drop ship directly to them. There is no additional charge for this convenient service, and we can also include customer-supplied enclosures, if desired. Your only cost is the actual shipping charge to the recipient.

Shipping Charges: Rates below are for FedEx ground delivery to the contiguous 48 states. Inquire for rates applicable to same-area air delivery, or for AK, HI, CANADA, or other more distant destinations. Record the below amount, multiplied by the number of units ordered, and add to the total amount of your Order Form.  NOTE: Two Model I-30's ship at the same rate as a signle OB-Series. Multiple Power Plaques also qualify for reduced delivery rates.

2023 Subsidized Packaging and Shipping Charges

Quantity Discounts: Apply to a single delivery address. Different products may be mixed to reach an eligible quantity.  Power Plaques are not subject to quantity discounts.  ( 1 - 9 units no discount, 10 - 49 units 5%,  50 + units 7-1/2% )

Return Goods: Return goods must be carefully packed, preferably in the original containers.